Scientific or technology laboratory with rows of white machines and a person in a white lab coat walking through the center aisle.

Advancing editorial operations through AI, governance, professional development, and scalable communication systems.

Working alongside communications leadership, I contributed to responsible AI adoption, editorial governance, professional development, and institutional knowledge management through the development of enterprise guidelines, internal training programs, editorial resources, and scalable communication frameworks.

These efforts strengthened the organization’s long-term capacity while enabling teams to communicate more effectively across a diverse portfolio of clients and initiatives.

Responsible AI adoption

As generative AI became integrated into enterprise communications, I helped shape how our organization approached its adoption. I served as a subject matter expert on ASU Enterprise Partners’ AI Working Group, co-developed AI guidelines for the ASU Outreach Hub, and helped establish practical standards for responsible use that balanced efficiency, quality, confidentiality, and human editorial judgment.

Good governance

I was selected to participate in an enterprise pilot program evaluating advanced language models, providing early access to emerging tools and an opportunity to assess their strengths, limitations, and practical applications for professional communications. Working directly with writers and leadership, I helped identify where AI could meaningfully improve workflows without compromising quality, brand standards, or editorial oversight.

Rather than approaching AI as a universal solution, I developed a framework for evaluating writing tasks based on their strategic complexity, creative demands, and organizational risk. This framework helped distinguish work that could be responsibly automated from assignments requiring human judgment, stakeholder collaboration, or nuanced messaging.

Best practices

Beyond governance, I developed and delivered practical training sessions that introduced colleagues to AI-assisted writing workflows, prompting techniques, and quality assurance practices. By combining policy with hands-on instruction, these efforts helped establish a consistent, responsible approach to AI adoption while enabling communications teams to work more efficiently across a wide range of projects.

  • Text on a black background with a yellow highlight saying 'Some ways to think about prompting AI'.
  • Slide titled "Your Brain on ChatGPT" from MIT Media Lab, with black background and white text, highlighting research on brain connectivity and language models.
  • Quote: 'All AI does is make good guesses.' on a dark background with a topographical map pattern.
  • A black and white pyramid diagram labeled 'ACIS Pyramid' with four levels representing aspects: Accuracy, Clarity, Invisibility, and Style, each with a corresponding question.
  • Diagram of the ACIS Pyramid with four levels, labeled Accuracy, Clarity, Invisibility, and Style, each with accompanying questions about writing quality.
  • A guide titled 'SOAPStone' with sections labeled Speaker, Occasion, Audience, Purpose, Subject, and Tone, each accompanied by questions for analysis.
  • Slide titled 'Prompting guidelines' with six bullet points on a black background with contour line patterns, covering tips for effective prompting.

Editorial standards

As our communications portfolio expanded across multiple client organizations and audiences, consistent editorial standards became increasingly important. I helped develop the systems that ensured quality at scale, from co-authoring an enterprise style guide to designing editorial workflows and serving as a final reviewer for sensitive communications. Together, these resources improved consistency, efficiency, and confidence across the writing process.

Style guide development

To create a consistent editorial voice across a diverse communications organization, I co-led development of the Outreach Hub Style Guide. The guide expanded upon ASU brand standards with practical guidance tailored to the unique requirements of our client organizations, establishing shared conventions for voice, tone, grammar, accessibility, terminology, and industry-specific writing practices.

Proofreading workflow

I designed a standardized proofreading workflow and editorial checklist that integrated quality assurance into the writing process without creating unnecessary friction. The framework enabled hundreds of projects each year to move efficiently through review while ensuring consistent adherence to editorial standards, brand guidelines, accessibility requirements, and publication best practices.

Sensitivity
review

As a designated sensitivity reviewer, I provided final editorial review for communications addressing topics involving identity, culture, accessibility, and other sensitive subject matter. Working alongside project teams and stakeholders, I helped ensure that messaging remained accurate, respectful, inclusive, and aligned with both organizational standards and audience expectations before publication.

Knowledge development

Professional development became a core part of my role as I helped strengthen the organization’s writing capabilities through structured training and knowledge management. I designed and delivered workshops for communications professionals while creating durable resources that preserved institutional knowledge, accelerated onboarding, and enabled teams to work more confidently across a diverse portfolio of clients.

Writing workshops

I developed and facilitated a series of interactive ninety-minute workshops focused on the practical skills required for enterprise communications. Each session combined strategic frameworks, real-world examples, collaborative exercises, and group discussion to help writers apply best practices directly to their client work.

Workshop topics included:

  • Campaign strategy and messaging

  • Website writing and information architecture

  • Email marketing and donor communications

  • Social media strategy and content development

  • Storytelling for institutional audiences

  • Editorial standards and quality assurance

Client knowledge packets

As a continuity lead for several highly technical client groups, I developed and maintained comprehensive onboarding guides that captured institutional knowledge often dispersed across teams. These living resources documented organizational structures, strategic priorities, key stakeholders, messaging frameworks, recurring initiatives, and historical context, enabling new client solutions managers to become productive more quickly while preserving continuity across long-term accounts.

Presentation training

I developed and delivered a professional development program focused on strengthening presentation and public speaking skills across the enterprise. Drawing on my background in collegiate debate, the session introduced practical techniques for speakers at all levels, with a particular emphasis on building confidence in unscripted, extemporaneous communication in professional and collaborative settings.

Public speaking lecture

This was a large-scale professional development session delivered to more than 150 employees across the organization, designed to build foundational and advanced public speaking skills. The curriculum blended structured instruction with practical exercises, helping participants improve clarity, confidence, and audience engagement across a range of professional contexts.

Extemporaneous speaking module

A focused module within the broader program, this component emphasized extemporaneous speaking—developing the ability to communicate clearly and persuasively without reliance on scripted remarks. The training helped professionals strengthen real-time thinking, meeting facilitation, and adaptive communication in fast-moving work environments.

  • Slide with yellow stripe containing the word 'Fundamentals' and an ASU logo in the bottom right corner.
  • A chart titled "Avoiding extremes and limiting distractions" with five rows of color gradients ranging from red to green. Each row shows a spectrum of body language or speech, from one extreme to a balanced approach: 1. Ignoring audience to staring at audience, 2. Freezing up to flailing about, 3. Slouching to standing rigidly, 4. Whispering to shouting, 5. Halting speech to rushing speech.
  • Presentation slide titled 'What success looks like' with a subtitle 'Getting your ideas into the room.' The slide lists three points: 1. You respect your audience’s time. 2. You maintain your audience’s attention. 3. You present your ideas clearly. Additional text says, 'This requires some thinking, but you can do a lot of that thinking in advance...'
  • ASU logo in bottom right corner with a large yellow banner across the center displaying the text 'Impromptu speaking' in bold black letters, on a white background.
  • Comparison of two debates between President Barack Obama and Republican candidates. The left image shows Obama speaking at a debate with a caption emphasizing higher stress but lower standards. The right image shows a debate stage with two candidates, with a PBS News Hour logo. The text beneath quotes Obama discussing the importance of listening for those aged 54 or 55.
  • A presentation slide titled 'Four tips for extemporaneous speaking' with four tips listed: 1. First thought, best thought; 2. Thesis at the top; 3. Say what you know; 4. Quit while you're ahead. The slide also includes a quote: 'You'll probably be speaking to a prompt...' and an illustration of a man in a brown jacket and blue shirt speaking to an audience, with several elderly men seated around him, one of whom is holding a blue booklet.
  • Text on a white background asking 'Do you like the summer in Arizona?'
  • Collage of six individuals speaking or presenting, with text at the top that reads "There are many ways to speak well," and underneath, "But only one way to speak for yourself!"